How can I avoid scams?

As a general rule of thumb, you should try to follow some general guidelines to avoid being scammed.

Keep all shopping transcations within Kalodu

If you are shopping for a brand, try to shop the official site.

• If you are shopping on Kalodu, always make sure that you keep all transactions within our Kalodu official site.
• Be cautious when someone asks you to make payment without going through Kalodu checkout page.
• Kalodu partners with credible organisations to have payment links embedded on their site. If you check out your purchases from these partners, please ensure you visit their site by entering their website address or click on emails that are from credible sources.

Emails, SMS, Phone Calls

• Always look out for suspicious communications such as emails, SMS or phone calls.
• Look out for poor spelling, grammatical errors or links that request for sensitive information such as passwords, OTP or even CVV number.
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Sensitive Account Information

• Never share your passwords, OTP, Credit/Debit card numbers to anyone.
  
• Never share your password reset link to anyone.
• Kalodu will not ask for sensitive information for verification purposes. 
• Remember, sensitive information such as phone/mobile number, identification number, OTP, passwords etc.. Sensitive information is yours to keep only. Never share such information to anyone.

Good Password Habits

• Change your Kalodu account password regularly
  
• Avoid using the same password across multiple websites
• Never share your password with anyone
• Avoid having your password to be the same as your email
• Include at least capital letters, symbols, lowercase letters and numbers in your password

If you are unsure, find out how you can contact Kalodu support team here.