How to raise a ticket?

Created by Kalodu Helpdesk, Modified on Fri, 29 Sep 2023 at 10:34 AM by Kalodu Helpdesk

If you have any questions or you require help, you can simply raise a ticket with Kalodu. By raising a ticket, we will have a ticket ID for every case. This will enable our helpdesk to help you better by referring to the situation if there is a change in agent.

How to raise a ticket?

To raise a ticket, simple go to the top right-hand corner of our helpdesk page and click on 'Submit a ticket'

Afterwhich, in the form, do key in the following:

First and Last Name
Email Address
Mobile Number
Country
Choose an option for your submission.
Enter the subject for your conversation.
Enter your description for your submission.

Some tips, when entering your description for submission, do try to provide us as much information as possible such as

Your order number(s)
Your Kalodu account number
Use the same email address that you have registered for your Kalodu account
Date of purchase
Item that you have purchased
Step by step issue if you encountered any technical issues